At theARPRA, we strive to ensure timely and safe delivery of your orders. Please read the following policy to understand our shipping and delivery terms.

Contact Information

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• During peak seasons, sales, or festive periods, processing times may be slightly extended.
• Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping Timelines

• Estimated delivery time: 8–14 business days (depending on location).
• Metro cities may receive faster delivery, while remote areas may take longer.
• International orders (if applicable) may take 15–30 business days, depending on customs and courier service.

3. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at checkout before payment.
• Free shipping may be offered on orders above a certain purchase value (announced on the website).
• COD (Cash on Delivery) charges, if applicable, will be mentioned at checkout.

4. Tracking Orders

• Once your order is shipped, you will receive an email/SMS with tracking details.
• Customers can track their orders directly through the courier partner’s website or via theARPRA’s support.

5. Delivery Attempts

• Our courier partner will attempt delivery up to 3 times at the provided address.
• If undelivered due to customer unavailability or incorrect address, the order may be returned to us.
• Re-shipping charges may apply for such cases.

6. Delays & Unforeseen Circumstances

• theARPRA is not responsible for delays caused by:
  • Courier company operational issues
  • Weather conditions, strikes, lockdowns, or natural calamities
  • Customs clearance delays (for international shipments)
• However, we will assist in tracking and resolving the issue promptly.

7. Risk of Loss / Damage

• theARPRA ensures all products are quality-checked and securely packed before shipping.
• Risk of damage or loss passes to the customer once the order is delivered to the provided address.
• If the package is received in a tampered or damaged condition, customers must:
  • Refuse delivery OR
  • Immediately report the issue with photos to thearpra@gmail.com within 24 hours.

8. International Shipping (if applicable)

• Customs duties, taxes, or import charges (if any) are the responsibility of the customer.
• Delivery timelines may vary based on the destination country’s customs clearance.
• Returns/refunds for international orders are currently not supported unless the product is defective or wrong.

9. Contact for Shipping Queries

• For any questions about shipping or delivery, please contact:
  • Email: thearpra@gmail.com
  • Website: thearpra.in
  • Location: Bhubaneswar, Odisha

Note: theARPRA reserves the right to modify this Shipping & Delivery Policy at any time without prior notice.