Privacy Policy
theARPRA (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it is shared, and the rights you have in relation to your personal data. This policy applies to data collected via our website thearpra.in and related services.
1. Information We Collect
We collect information to provide and improve our services, process orders, and communicate with customers. The categories below describe the types of personal data we may collect.
1.1 Information You Provide
- Account details: name, email address, password (encrypted), phone number, billing/shipping address when you register or checkout.
- Order information: products purchased, order notes, delivery instructions and communication related to purchases.
- Payment information: payment method type and transaction data. (We use third-party payment gateways — we do not store full card details on our servers.)
- Customer support: correspondence, chat logs, and messages you send to us.
1.2 Information Collected Automatically
- Usage data: pages visited, links clicked, search queries, referrer URL and device/browser information.
- Cookies & similar technologies: session cookies, persistent cookies, and local storage used to keep you logged in, remember preferences, and for analytics and advertising.
1.3 Third-Party Sources
We may receive information about you from third parties, for example, payment processors, shipping partners, analytics providers, or platforms you use to log in (Google, Facebook). We use that information according to this policy.
2. How We Use Your Information
We use personal information for business and commercial purposes, including:
- Processing orders, payments, refunds, and returns.
- Communicating order confirmations, shipping updates, and account notifications.
- Customer support and dispute resolution.
- Improving the website, personalization, product recommendations, and marketing.
- Fraud prevention and security monitoring.
- Complying with legal obligations under Indian law.
3. Sharing & Disclosure
We do not sell your personal data. We may share information with:
- Service providers: payment gateways (e.g., Razorpay, PayU, Stripe), shipping carriers, email & SMS providers, analytics platforms (e.g., Google Analytics).
- Partners: third parties who help us run promotions or provide services requested by you.
- Legal requests: when required by Indian law or to protect rights, safety, or property.
4. Cookies & Tracking
We and our partners use cookies and similar technologies for functionality, analytics, and advertising. Cookies help us keep you logged in, remember preferences, analyze site usage, and show relevant promotions.
You can manage cookie preferences via your browser settings. Disabling certain cookies may affect site functionality (cart, login, personalization).
5. Payments & Security
We use reputable third-party payment processors to handle transactions. Payment details (card numbers) are transmitted directly to and processed by the payment gateway and are not stored on our servers. We use SSL/TLS encryption to protect data in transit and follow industry-standard practices to safeguard personal data.
6. Retention
We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymize it.
7. Your Rights
Under Indian law, you may have rights such as:
- Access your personal data
- Rectify inaccurate or incomplete data
- Request deletion (right to be forgotten)
- Restrict or object to processing
- Data portability
To exercise your rights, contact us using the details below. We will respond within applicable legal timeframes.
8. Children
Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will take steps to delete it.
9. Third-Party Links
Our site may contain links to third-party websites (payment gateways, social media, partners). This Privacy Policy does not cover those sites. We encourage you to review their privacy policies before sharing personal information.
10. Changes to This Policy
We may update this policy periodically. We will post the updated policy on this page and update the “Last updated” date. Significant changes will be notified via email or prominent notice on our site.
11. Contact Us
If you have questions, requests, or concerns about your personal data or this policy, contact us:
theARPRA
Email: thearpra@gmail.com
Phone: +91 7978614447 | +91 6281412873
