Introduction

At theARPRA, we value our customers and aim to provide a smooth and reliable shopping experience. This policy explains the terms under which you may cancel, return, or request a refund for products purchased on thearpra.in.

1. Order Cancellation

• Orders can be cancelled within 24 hours of placing the order, provided they have not been processed or shipped.
• To request cancellation, email us at thearpra@gmai.com with your order details.
• Once an order has been shipped, it cannot be cancelled.

2. Return Policy

• Returns are accepted within 7 days from the date of delivery.
• Products must be unused, unworn, unwashed, and in original packaging with all tags intact.
• Products eligible for return will be clearly mentioned on the product page.
• Non-eligible items include innerwear, swimwear, custom-made pieces, and items bought during sale or clearance.
• To initiate a return, contact us at thearpra@gmai.com.

3. Refund Policy

• Refunds are processed only after the returned product passes quality checks at our warehouse.
• Refunds will be issued within 7–10 working days to the original payment method.
• For COD orders, refunds will be issued via bank transfer or store credit.
• Shipping, COD, or handling charges are non-refundable.
• If you do not receive your refund within the stated period, please reach out to our support team.

4. Exchange Policy

• Exchanges are allowed within 7 days of delivery, subject to stock availability.
• If the requested size/product is not available, a refund or store credit will be issued.
• Customers may be required to bear return shipping charges unless the exchange is due to a defective or incorrect product.

5. Damaged or Defective Products

• If you receive a damaged, defective, or wrong product, inform us within 48 hours of delivery.
• Please share clear photos of the product and packaging for verification.
• We will arrange a free replacement, exchange, or refund as per your preference.

6. Non-Returnable Items

The following are non-returnable and non-refundable:

• Lingerie, innerwear, and swimwear
• Customized or tailored products
• Items purchased during clearance or final sale events

7. Shipping of Returns

• In most cases, we arrange a reverse pickup from your address.
• If reverse pickup is not available in your area, you may need to ship the product back to us, and shipping charges will be reimbursed in case of defective/incorrect items.

8. Contact Us

For any queries regarding cancellations, returns, or refunds:

• Email: thearpra@gmai.com
• Address: Bhubaneswar, Odisha
• Phone: [Insert customer support number]
• Support Hours: [Insert timings, e.g., Mon–Sat, 10 AM–6 PM]

Note

theARPRA reserves the right to update or modify this Cancellation, Return & Refund Policy at any time without prior notice. Continued use of our website and services constitutes acceptance of the updated policy.